Frequently Asked Questions
Follow the link below for our frequently asked questions on:
The Festival, Camping and Welfare
Application, Pay and Deposits
- What is the difference between Volunteer Work and Paid Work?
- How can I pay my deposit?
- When will I get my deposit back?
- What happens once I have filled in my details on the database?
- When and how do I get paid?
- How much do I get paid?
- What happens if my pay is not right?
- If you still have received no pay
- What about tax?
- I have been taxed too much?
- How do I become a supervisor?
- Can I swap an application between events?
- Can I apply if I have special needs?
- Can I apply if I am pregnant?
- Can I work at a music festival if I don't live in the UK?
- Right to Work.
- What is PAAM?
What is the difference between Volunteer Work and Paid Work?
Volunteer workers are required to work a total of 24 hours, in various shifts, during and/or immediately prior to, or after, the event. Volunteer shifts will be scheduled between 08:00 Friday to 18:00 Monday. All volunteer shifts will be allocated and confirmed prior to the start date.
Paid workers are required to work a minimum of 8 shifts. These shifts will be scheduled prior to, during and after the event. All paid worker shifts will be allocated, where possible, prior to the start date.
All volunteer and paid workers will receive a Staff Wrist Band as a functional tool to carry out duties. This Staff Wrist Band will allow access to the arena and staff camping during your spare time.
How can I pay my deposit?
Unfortunately your deposit cannot be paid in instalments. You can, however, get a friend or relative to pay it for you. Please note that all deposits will be refunded to the account that they originated from. You can pay your deposit by major debit or credit card, cheque, BACS payment or PayPal. You can find further details of payment with PAAM on application.
When will I get my deposit back?
Details of deposit refunds can be found in our Terms & Conditions.
What happens once I have filled in my details on the database?
Once you have gone through the application process, and have paid your deposit, NuKleen Services will assess your application and then contact you by email to confirm whether your application has been successful and which shifts you have been allocated to. NuKleen will keep you updated on where and when to meet, together with details on camping and welfare arrangements.
When and how do I get paid?
For Paid Workers, payday falls on the 28th of the month, if it falls on a weekend or bank holiday your payment will go into the bank the nearest working day to 28th.
Monthly Timesheets from 15th to 14th of each month must be handed in by 18th of each month to be processed in time for payment on 28th. For example; timesheets for July 15th to August 14th must be handed in by August 18th.
The payroll only happens ONCE a month. If paperwork is not submitted on time payment will be delayed until the following month’s payroll.
How much do I get paid?
For Paid Workers, pay rates depend on the event and your job role. The minimum pay rate for Litter Pickers at any event is £5.93 per hour.
What happens if my pay is not right?
Firstly check directly with the bank whether your account has been credited. ATM’s often do not show funds immediately.
If you have a building society account please allow at least two additional working days after the 15th for your payment to show. Building societies take longer than banks to clear payments.
If you still have received no pay
Phone our NuKleen Head Office and have your payslip to hand. Note your employee number which can be found at the top of the right hand corner of your pay slip. Be sure that you understand the problem and that you have done everything possible to find out what has happened-i.e. contacted bank etc. We will then take your details and investigate your query.
We aim to resolve your query as quickly as possible, however you need to allow at least 48 hours before expecting a return phone call.
All employee information is totally confidential, and we cannot accept queries or calls on behalf of an employee.
What about tax?
To ensure that you are on the correct tax code you must complete and return the relevant tax form to our offices before commencing work. If you have a P45 please send it to us. Otherwise you will need to complete a P46.
If you are a student and are working for NuKleen Services only during the holiday period you can complete a P38. Please only complete one form. You can complete the relevant form as part of the application process through PAAM.
I have been taxed too much?
If you have been taxed too much, please contact your tax office, we cannot do this for you.
How do I become a supervisor?
We choose our supervisors based on a number of factors including:
- Reliability, enthusiasm and work ethic
- The ability to deal fairly with other staff, the public and clients
- Effective organisation skills
- How long you are likely to work with us
- Experience
If you are interested in supervising please indicated this in your PAAM Application.
Can I swap an application between events?
If you haven't yet paid your deposit, you can change the festival/s applied to via your NuKleen PAAM account.
If you have paid your deposit and have been offered a position via NuKleen PAAM, unfortunately not, sorry.
Can I apply if I have special needs?
Yes, please indicate your special needs on your application form in the field provided. Following application please contact us to discuss your requirements, which we will do our very best to accommodate.
Can I apply if I am pregnant?
You can. Please consult with your midwife and request a signed statement confirming that your midwife supports your decision to work at the festival. Also, please contact us to discuss your requirements.
Can I work at a music festival if I don't live in the UK?
Those from the EEA (European Economic Area: this area includes all the European Union countries) can take voluntary work without any restrictions.
If you have a student visa you can volunteer part-time, provided that you work less than 20 hours a week during term-time (you can work up to 40 hours in holiday periods).
If you are not a student but wish to volunteer in the UK for up to 1 year, you can apply for a volunteer visa. Please see Right to Work details below.
To work with Hotbox Events as paid staff you must register with HMRC. All staff invoices submitted to NuKleen Services must show a UTR*.
* A UTR is a Unique Taxpayer Reference, a unique set of 10 numerals allocated automatically by the SA (Self Assessment) computer when a taxpayer record is set up.
Right to Work.
Amendments to the Immigration, Asylum & Nationality Act 2006 require employers to check an employee’s right to work in the UK before commencing employment. Please note that all staff are required to present original copies of Right to Work documents prior to working on site, so that they may be verified. Below are details of which documents are applicable for residents of the following: UK & Colonies, EEA Countries, Ex-Eastern Bloc Countries & the rest of the world. Please note that these charts are intended as a visual aid only and should not be taken as an authoritative document.
Whilst every effort is made to ensure the accuracy of the information contained within this document, no liability will be accepted for inaccuracies.
* UK & Colonies include: Channel Isles, England, Gibraltar, Isle of Man, Northern Ireland, Scotland & Wales.
** European Economic Area (EEA) counties include: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Liechtenstein, Luxemburg, Malta, Netherlands, Norway, Portugal, Republic of Ireland, Spain, & Sweden. The same guidelines apply to Switzerland.
*** Ex-Eastern Bloc Countries include: Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, & Slovakia. In addition to the usual documentation, these applicants (excluding Nationals of Bulgaria & Romania) are also required to register through the Worker’s Registration Scheme. NuKleen Services can accept a completed application form for the Worker’s Registration Scheme & the Border & Immigration Agency (BIA) will issue two certificates; one for the applicant & one for the employer. Following this the applicant has 28 days to submit their application. If after 28 days NuKleen Services have not received the applicant’s certificate then all employment is to cease.
Please note: the following abbreviations are used in the text of this document:
Home Office (HO)
Border & Immigration Agency (BIA)
Applicants are welcome to visit the NuKleen Services offices to produce these documents. Alternatively, applicants may opt to take their details to site prior to their first shift.
Staff who are unable to show that they have the right to work in the UK will not be allowed to work until the correct permissions have been obtained.
For details on how to apply for the right to work in the UK, visit the Home Office website:
http://www.ind.homeoffice.gov.uk/workingintheuk
For details on how to apply for a National Insurance Number, please contact the UK Department for Work and Pension on +44 2076599199 or visit
http://search.taxback.com/uk_RegisterNIN.asp
What is PAAM?
Applications are processed online via the NuKleen Services instance of the "Personnel, Application, Administration and Management" software. PAAM is a highly secure online software package which handles all NuKleen Services applications, and helps NuKleen Services staff manage the year-round administration involved with running the is also used by other companies to manage their staff and volunteers. You can find out more about PAAM by visiting www.PAAMApplication.co.uk.